This page is designed to provide you with information about how we use the personal data and information that you provide to us during your use of the www.queensparkrealestates.co.uk website or mobile app and any communication (for example telephone) made between us relating to such use.
Queens Park Real Estates Limited is the data controller of the information you provide. Queens Park Real Estates Limited (t/a Queens Park Real Estates) is a company registered in England and Wales with registered number 6762411. Our registered office address is 85 Salusbury Road, London.NW6 6NH.
The information we collect when you place an order with us includes: name, address, and telephone numbers. Through your reviews or surveys you may provide us further personal data or we may collect such data from third party data aggregators or publicity available sources such as Companies House and LinkedIn. Further we may have, profiling data, technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked to, IP addresses and cookies.
We only collect, keep, use or share your information for genuine business purpose, when you’ve approved us to do so, or when we’re obliged to legally. There are a few reasons why we use your personal details:
For Queens Park Real Estates to be allowed to process your personal data, we must have a legal basis for the processing. The data protection legislation sets out what these bases are. We have described below the different bases that we rely on and provided examples of the processing.
There are some contractual reasons why we have to process your personal data. When you buy a product or services on our website, it creates a contract between us. We need to process the personal data that you provide in order to fulfil our part of the contract. If you do not provide your details we won’t be able to enter into a contract with you.
Sometimes we are required to process the personal data that we hold about you for legal reasons – for example, to comply with AML regulation.
We also rely on being able to process your personal data on the basis that it is in our legitimate interests. When we do this we will always consider your interests and balance any positive or negative impact relating to such processing and your legal rights relating to data protection. The legitimate interests of Queens Park Real Estates do not automatically override your interests.
If you do not want us to process any of the personal data we have listed as being processed for legitimate purposes, you have the right to object. For more information see the section below relating to your rights. Please note that if you object we may still continue to process your personal data in certain circumstances. Please also remember that if we can’t process your personal data for these purposes your customer experience may not be as enjoyable.
Our legitimate interests include:
In some cases, we will ask whether you would like us to process your personal data. For example, if you would like us to notify you when a property becomes available. If you provide us with consent, you may withdraw it at any time by contacting us.
We may contact you by telephone shortly after your contact to discuss your inquiry and make sure that it all goes smoothly with your inquiry. We may also offer you other services which relate to the products that you have purchased. If you decide not to purchase a product protection plan on such call we may contact you around the expiry of the manufacturer’s guarantee to see whether this would then be of interests to you. If you do not wish to receive these calls, please contact us by phone, email or post.
We like to be able to keep you up to date with news, offers and promotions, but you can opt out of receiving email and text messages from us at any time. To do this, you can click the unsubscribe box that appears on email correspondence or confirmation page when you contact, click on the “unsubscribe” link on the bottom of any of our unsolicited marketing emails, or contact our contact centre. It may take a couple of days for all of our systems to update, so bear with us whilst we processing, we may use the details you’ve submitted to contact you to complete your order.
If you have asked us to notify you when a property becomes available, the email will not have an unsubscribe link in it as it is a single email notification. Unsubscribing from marketing will not affect your ability to receive an out of stock notification.
If you get in touch by email or live chat to ask a question about your order or our services, we’ll keep a record of your emails and our responses. This helps us to resolve any problems, and to answer your query quickly and easily if you need to get in touch again. Your Telephone calls to Queens Park Real Estates may also be recorded for training and regulatory purposes.
We share your information in very limited circumstances set out below:
We’ll never sell your information. We’ll always comply with all relevant data protection legislation (including the General Data Protection Regulation).
We sometimes share anonymised information and analytics with third parties but not in a way that they could identify you as an individual.
We use third party payment service providers which are integrated into our website. When you pay using one of these methods e.g. PayPal, you are redirected to the provider’s portal. Your use of these services are subject to the terms and conditions (and privacy policies) of the payment providers.
Queens Park Real Estates may transfer your personal data outside of the European Economic Area. This will only be as a result of our service providers being based outside of this area e.g. cloud hosting service providers such as Amazon Web Services or Microsoft Azure. We will always ensure that such providers are in a country that has been assessed to provide adequate protection to personal data by the European Commission, or if the service provider signs a contract with us which contains the relevant protections for you: for example, if a company is based in the United States of America and has signed up to the Privacy Shield we may also send personal data to them for the limited purposes referred to above.
We will only keep your personal data for as long as it remains necessary in line with the reason that we collected it from you and to meet any legal requirements (such as resolving a dispute). The time that the personal data is kept for is called the retention period. We retain your personal data relating to the purchase of your products for a period of 5 years after your initial inquiry.
If you call or message us with an inquiry (but do not take our services) we will keep your personal data for twelve months.
If you receive marketing emails and SMS from us and have not unsubscribed from these messages we will continue to process your personal data for this purpose for a maximum period of four years. You may ask us to stop processing for this purpose at any time.
You have a set of legal rights in relation to your personal data. These rights are to ensure that you are in control of how your personal data is used by organisations. We have provided a summary of your rights below:
If you would like to exercise any of your rights, please contact us at firstname.lastname@example.org
If you ask us not to send you any marketing (by email or SMS) please allow 48 hours for your request to be processed in our system. You can unsubscribe from email and SMS by clicking on the buttons in the email. If you do not wish to receive calls relating to product protection plans, please contact us by phone, email or post. If you ask for us not to call you for marketing purpose, please allow 48 hours for us to action this request.
If you are not happy with the way in which we have dealt with your personal data or your enquiries relating to that personal data, it is your right to make a complaint to the data protection regulator. The regulator is the Information Commissioner’s Office. You can find more detail at www.ico.org.uk.
We’re always looking for new ways to improve your customer experience with us, that’s why we love hearing from you. If you have any questions about how we use your personal data or if you’d like to amend or stops us from processing your data (for marketing purposes) please contact us. You can get in touch by giving us a call on 0207 372 5950 or you can write to us at our registered office address – Queens Park Real Estates 85 Salusbury Road NW6 6NH.
We have appointed a Data protection Officer (DPO). You may contact the DPO by writing to us at the registered office address set out above or by emailing email@example.com